Ordering, Shipping and Payment Information
SECURITY: Our shopping cart system uses the best security available on the web. All of the customer information you give us is kept strictly confidential and we do not make our customer list available to anyone.
SHIPPING: In most cases, orders ship via the United States Postal Service. Rates outside of the continental United States vary per USPS published rates. Oversize packages, heavy items and/or custom framing will be charged at actual cost. Of course if you're ordering just a pattern or a couple of skeins of floss, shipping will be adjusted.
Charges are as follows:
Under $20 - $4.75
$20.01-$50.00 - $5.75
$50.01 - $100.00 - $6.75
Over $100.00 - $7.75
FOREIGN ORDERS: We welcome orders from outside the US. We ship via the US Postal Service. The US Government will not track or insure foreign delivery services, so we cannot insure your package or guard against possible Customs delays. We fill out all customs forms according to US postal regulations and Federal Laws. If a package doesn't meet postal and customs standards, it can be confiscated. We all want to avoid that!
SPECIAL ORDERS: We order from our vendors several times a month. If you are looking for an item not listed on our website, please give us a call or send us an email and we will do our best to find it for you.
PAYMENT: We accept Visa, Mastercard, Discover and American Express. We also accept checks. Your order will not be shipped until payment is received.
RETURNS: Sadly sometimes an item is not what we expected. In this case, please call or email the shop. If a return is authorized, please include a copy of the sales receipt for your order. We do not accept returns on printed materials, kits, fibers, special orders or custom framing.